Website Policies: Your Rights and How We Protect You

Welcome to the part of the site where we explain the rules that keep everything fair and safe. Whether you’re looking for a massage in London or just browsing, you deserve to know what happens with your data and how the site works. Below you’ll find simple answers to the most common questions about privacy, terms, and cookies. No jargon, just the facts you can act on.

Privacy Policy – What We Collect and Why

First up, the privacy policy. We only collect information that helps us match you with the right massage therapist – things like your name, email, and location. This data lets us send appointment confirmations, answer questions, and improve the directory. We never sell your details to third‑party marketers, and we store everything on secure servers.

If you sign up for newsletters, you’ll get occasional tips on relaxation or new therapist listings. You can unsubscribe at any time with a single click. All personal data is encrypted, and we limit access to a small team that needs it to run the site.

Want to see what data we hold on you? Just log in and check the "My Account" section. You can ask us to correct any mistake or delete the whole record, and we’ll handle the request within 30 days. Transparency is a core promise, so we keep a clear log of every change.

Terms of Service – Using the Site Safely

The terms of service (ToS) lay out the basic rules for using the directory. You must be at least 18 years old, and you agree not to post false listings or harmful content. If you’re a therapist, you confirm that you hold the necessary licenses to practice in London.

We reserve the right to remove any listing that breaks the rules or seems unsafe. This helps keep the directory reliable for everyone. When you book a session through a therapist’s profile, the agreement between you and the therapist is separate from our site – we’re just the matchmaker.

Payments, refunds, and cancellations are handled directly with the therapist, not through the directory. Make sure you read the therapist’s own policy before confirming an appointment.

We also have a cookie policy that explains the small files we place on your browser. Cookies help us remember your language preference, keep you logged in, and show you relevant therapist listings. You can block non‑essential cookies in your browser settings, but some features might not work perfectly.

All policies are updated regularly to match new laws and user feedback. When we make a change, we post a brief notice at the top of this page and send an email to registered users. If you keep using the site after the notice, that means you accept the new terms.

Got a question about any of these policies? Reach out to our support team via the contact form, and we’ll get back to you within 24 hours. We’re here to make sure you feel safe while you find the best massage experience in London.

By understanding these policies, you can browse, book, and enjoy the directory with confidence. It’s simple: know your rights, know what we do, and you’ll have a smooth, stress‑free experience.